Contact Us

1800MumDad is committed to providing high levels of service to our customers. To assist customers with information as to how our services operate we’ve included a quick and easy set of Frequently Asked Questions. To view the FAQ's, please click here... If the information on the website has not satisfied your enquiry then you may like to contact us using one of the following methods:

Call Us

You can contact our Customer Service centre on 1300 790 229 any time between 8:30am to 5:30pm Monday to Friday, excluding public holidays. If you’re not immediately able to speak with an operator you’ll be presented with the following options:
• Bar your number using the automatic barring facility.
• Leave a recorded message on our answering service for one of the operators to call you back.
• Listen to some pre-recorded information which may assist your enquiry.
We’ll respond to your voicemail within 1 business day.

Email

To send us an email using your Web Mail (Gmail, Hotmail, etc), please copy and paste the following address into the To: box;
support@1800MumDad.com.au

To send us an email using your email program, click on our Email address...support@1800MumDad.com.au

If you do not have access to an email program or you do not have a Web Mail account, you can use our Web Mail page! Please click here... and be sure to enter your email address and mobile number correctly so that we can contact you. We’ll respond to your written enquiry within 2 business days.

Mail

Our postal address is...
1800MumDad Pty Ltd
PO Box 233
VARSITY LAKES QLD 4227

Complaint Handling

If you have a complaint, please contact us using one of the methods outlined above. We will deal with your complaint in a fair, efficient, objective manner and through a transparent process. We strive to solve any problems you may have during your first contact with us. Our complaint handling process complies with the requirements of the Telecommunications Consumer Protections Code C628:2012 (TCP Code) and responsibility for compliance with the process lies with our Chief Executive Officer. To see more information on this process, please view our Complaint Handling Process page.

Translation information

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131450 and ask them to telephone 1800MumDad on 1300 790 229. Our business hours are 8:30am to 5:30pm.

Cantonese
若你需要口譯員,請致電131 450聯絡翻譯和口譯服務署(TIS National),要求他們致電 1300 790 229 聯絡 1800MumDad。我們的工作時間是 8:30am to 5:30pm.

Mandarin
如果你需要口译员,请致电131 450联系翻译和口译服务署(TIS National),要求他们致电 1300 790 229 联系1800MumDad。我们的工作时间是 8:30am to 5:30pm.

Persian
اگر شما به مترجم نیاز دارید، لطفا با شماره تلفن سرویس (TIS ملی) ترجمه کتبی و شفاهی در 131،450 و از آنها بخواهید به تلفن 1800MumDad در شماره 1300 790 229. ساعت کسب و کار ما از ساعت 8:30 صبح تا ساعت 5:30.

Vietnamese
Nếu cần thông ngôn viên, xin quý vị gọi cho Dịch Vụ Thông Phiên Dịch (TIS Toàn Quốc) qua số 131450 và nhờ họ gọi cho 1800MumDad qua số 1300 790 229. Giờ làm việc của chúng tôi là 8:30am to 5:30pm

Greek
Aν χρειάζεστε διερμηνέα, παρακαλείστε να τηλεφωνήσετε στην Υπηρεσία Μετάφρασης και Διερμηνείας (Εθνική Υπηρεσία TIS) στο 131450 και ζητήστε να τηλεφωνήσουν 1800MumDad στο 1300 790 229. Οι ώρες λειτουργίας μας είναι 8:30am to 5:30pm

Russian
Если вам нужен переводчик, то позвоните в Службу письменного и устного перевода (TIS National) по номеру 131450 и скажите переводчику, что вам нужно позвонить в 1800MumDad по номеру 1300 790 229. Наш распорядок работы: 8:30am to 5:30pm

Arabic
إذا كنت بحاجة إلى مترجم، يرجى الاتصال بخدمة الترجمة الخطية والشفهية (TIS الوطني) على 131450 واطلب منهم أن الهاتف 1800MumDad على 229 790 1300. ساعات العمل لدينا هي من 8:30 صباحا إلى الساعة 5:30 مساء.

Korean
통역사가 필요하시면 번역통역서비스 (TIS National)에 131450으로 연락하여 이들에게1300 790 229 번으로 1800MumDad 에 전화하도록 요청하십시오. 저희의 근무시간은 8:30am to 5:30pm 입니다.

Serbian
Ако вам је потребан тумач, молимо вас да позовете Службу преводилаца и тумача (Translating and Interpreting Service - TIS National) на 131450 и замолите их да позову 1800MumDad на 1300 790 229. Наше радно време је 8:30am to 5:30pm

Spanish
Si necesita intérprete, llame al Servicio de Traducción e Interpretación - Translating and Interpreting Service (TIS National) al 131450 y pídales que llamen a 1800MumDad al 1300 790 229. Nuestro horario de atención es 8:30am to 5:30pm.

Turkish
Tercümana ihtiyacınız varsa, 131 450 numaralı telefondan Yazılı ve Sözlü Tercüme Servisini (TIS National) arayınız ve sizi 1300 790 229 numaralı telefondan 1800MumDad ile görüştürmelerini isteyiniz. Çalışma saatlerimiz 8:30am to 5:30pm