Critical Information Summary

In accordance with section 4.1.2 of the Telecommunications Consumer Protection Code (C628:2012) the following service information summarizes the offers available from 1800MUMDAD. This information is intended to offer consumers to compare offers provided by suppliers which best suit their needs.

A. Information About The Service

1. 1800MUMDAD offers reverse charge telephone calls to Australian mobile phone users. 1800MUMDAD sends charges by way of Premium SMS to your mobile service provider for billing to you service.
2. The offer is not dependant on a bundling arrangement with other Telecommunication services.
3. There are no Telecommunications Goods the customer must take as a component of the offer.
4. There is no minimum term applicable in respect of the reverse charge product.
5. There are no inclusions, exclusions and any important conditions, limitations, restrictions or qualifications for that Offer. 1800MUMDAD provides the services under terms that can be found on our website at http://1800mumdad.com.au/TermsAndConditions.aspx.   
6. 1800MUMDAD does not issue sim cards or provide mobile voice or data plans

B. Information About Pricing

1800MUMDAD is not a subscription service. Being a reverse charge call service, if you accept a call you agree to pay the call charges. Call charges are time based and charges will be sent to your phone by way of Premium SMS upon conclusion of the call. 1800MUMDAD has tools in place to prevent customers from bill shock such as call time limits and free SMS expenditure notifications. Each time a reverse charge call is offered, customers have access to call rates. In addition, we provide an easy to read list of rates that apply when the service is accepted and used. To view these rates go to our website at http://1800mumdad.com.au/Rates.aspx.
Note - calls to 1800MUMDAD may incur fees charged by your service provider. Please check with your service provider for any charges (for example 1800 access, data or international roaming) that may apply.

C. Other Information

1. Customers can access usage information simply by calling our customer care team on 1300 790 229. Our call centre is based in Qld and manned from 9AM to 5PM AEST. The centre is closed on weekends and national public holidays. Customers can also contact us via our website, simple go to http://1800mumdad.com.au/ContactUs.aspx. If the customer has no email access we also provide webmail access at http://1800mumdad.com.au/WebMail.aspx
2. If you have any problem with any of the services (including any billing problem), you should contact 1800MUMDAD as soon as possible by telephone on 1300 790 229, or by any of the other means listed at http://1800mumdad.com.au/ContactUs.aspx. Our customer care team are trained to deal with any customer enquiry first time.
3. 1800MUMDAD will make every effort to resolve any enquiry you may have with regard the service. In the event that you are not satisfied with the outcome, please refer to our Complaint Handling Process.
4. If you are still dissatisfied, we will inform you about your options for external dispute resolution such as the Telecommunications Industry Ombudsman (TIO). You can contact the TIO on 1800 062 058.

D. Authorised Representative

A customer may appoint an Authorised Representative to act on your behalf in your dealing with 1800MUMDAD. This appointment must be in writing and signed by you and witnessed. The appointment must be provided to 1800MUMDAD befor we can deal with your Authorised Representative. The appointment document must clearly specifiy what level of access and authority you are granting to your representative.

E. Advocate

A Customer may appoint an Advocate to act on your behalf. An Advocate does not have the authority of an Authorised Representative and can only discuss your account with us. If you choose to appoint an Advocate you must do so in writing and provide 1800MUMDAD with a signed and witnessed copy before we can discuss your information. Our Authorised Representative Form can be downloaded here...