FAQ

1. How does the service work?
2. How do I get charged?
3. What does it cost?
4. Where can I call from?
5. Why has credit been deducted from my Prepaid credit?
6. Why do I continue to receive Multiple Charges?
7. What happens if I send “Stop” from my handset?
8. Why am I limited to the number of calls I receive each day?
9. How do I get my number barred from the service?
10. Can I make a call and I’ll Pay later?

Q

1. How does the service work.

A

You can find out how the service works from our How Does It Work page...

Q

2. How do I get charged?

A

For more info on how you get charged, see our Rates page...

Q

3. What does it cost?

A

You can see our price list on our Rates page...

Q

4. Where can I call from?

A

For info on where you can call from , see our How Does It Work page...

Q

5. Deducted Prepaid Credit

A

If you’ve agreed to purchase one of our services by doing so you agreed to pay for it. In turn we agree to provide you the service and you consume that service. In that case it’s fair that we collect the agreed charges from you. But what if at the time of agreeing to purchase and consume the service my prepaid balance was too low for the charges to be deducted? That’s ok, we know that happens from time to time. So, because you’ve agreed to use and pay for the service that’s enough for us to let you go ahead and use that service. We’ll simply defer the charges until your next prepaid top-up. That’s why the Premium SMS billing message may arrive some time after you’ve used the service.

Q

6. Multiple Charges

A

In some cases you may receive multiple charges, or Premium SMS, for a given call. 1800MumDad services can be made up of more than one charge. Take “They’ll Pay” which say for a 50 second call will incur 1 connection fee charge PLUS one charge for the 1st talk time minute. For more info on pricing check out the Rates page by clicking here...

Q

7. Stop

A

1800MumDad is not a subscription service so by replying “stop” to a Premium SMS message won’t actually do anything. If you are receiving Premium SMS remember, it’s to pay us for a service that you’ve already used. If you want to discuss your past usage of arrange for calls to be barred to your number, contact us here...

Q

8. Why am I limited to the number of calls?

A

Reverse charge calls can be costly so we recommend monitoring your usage. We protect you from our customers from over usage by limiting the number of calls that can receive per day. We also send out free of charge reminders when customers have reached certain spend limits each month.

Q

9. Barring

A

Ultimately you the customer have control over how many calls are accepted and billed to your number. If you don’t want to pay for a call we present to you, you don’t have to. Just decline the call by following the instructions, or simply hang-up. This way you can continue to receive calls and choose those you accept versus those you don’t. It’s your call. However we understand that for certain reasons barring access to 1800MumDad service may be the preferred option. You can request a bar be placed on your number from receiving future reverse charge services. To bar your number click here... and we will send you a free SMS to confirm your number has been barred. Please note barring may take up to one working day and charges for previously accepted calls will still be delivered.

Q

10. Can I make a call and I’ll Pay later?

A

Yes you can! to see how, click here...

The Humble Telephone

1800MumDad FAQs That's right, you don't need the latest mobile device or be connected to the internet.

You can take advantage of our service from any landline or pay phone in Australia.

All your questions are answered right here

 

Communications Compliance Member 1800MUMDAD comply with the Telecommunications Consumer Protections (TCP) Code, as monitoried by ACMA. CommCom Member 2015.